Privacy Policy

Dreambase Designs

Last updated:2025 11 21

Dreambase Designs (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website [https://www.dreambase.ca] (the “Site”) or interact with us. We are based in British Columbia, Canada, and we aim to follow applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial laws.

1. Information We Collect

We only collect personal information that is reasonably necessary to provide our services and operate the Site.

1.1 Information You Provide Directly

We may collect information you choose to share with us, for example:

Contact form / email inquiries

Name

• Email address
  
  • Company name (if applicable)
    
  • Project details or message content
    
  • Any files or attachments you choose to send
    
• Newsletter or updates (if used)
  
  • Name
    
  • Email address
    
• Client intake and project work
  
  • Billing and invoicing details
    
  • Business contact information
    
  • Project notes and related documentation

1.2 Information Collected Automatically

When you visit the Site, certain information may be collected automatically, such as:

• IP address
• Browser type and version
  
• Device type and operating system
  
• Pages viewed, time spent on pages, and click paths
  
• Referring website or link
  

We may use cookies and similar technologies to help the Site function properly and to understand how visitors use it.

2. How We Use Your Information

We use personal information for purposes such as:

• Responding to your inquiries and messages
  
• Providing design and consulting services
  
• Preparing proposals, quotes, and project documentation
  
• Managing client relationships and communications
  
• Sending optional updates, newsletters, or announcements (if you opt in)
  
• Maintaining and improving the Site and user experience
  
• Meeting legal, tax, and regulatory obligations
  
• Protecting our rights, property, and safety, and that of our users

We will not use your personal information for purposes that are materially different from these without telling you and, where required, getting your consent.

3. Legal Basis for Processing (EU/UK Visitors)

If you access the Site from the European Union or United Kingdom, we process your personal data on one or more of the following legal bases:

• Consent – when you voluntarily provide information (e.g., newsletter sign-up).
  
• Contract – to provide you with services or respond to your requests.
  
• Legitimate interests – such as improving our services and securing the Site, where these interests are not overridden by your rights.

4. Cookies and Tracking Technologies

The Site may use cookies or similar technologies to:

• Remember your preferences (e.g., language)
  
• Analyze traffic and usage patterns
  
• Improve website performance and design
  

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect how the Site functions.

We use Google Analytics to better understand how visitors use our Site. This tool collects information such as pages visited, time on site, and the general location of visitors. The data is aggregated and does not identify you personally.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share your information with:

• Service providers who help us operate the Site or provide services (e.g., web hosting, email providers, analytics services, accounting services). These providers only have access to the information they need to perform their work and are expected to protect it.
  
• Professional advisors, such as lawyers or accountants, when reasonably necessary.
  
• Authorities or third parties, if required by law, legal process, or to protect our rights, property, or safety.

If we ever sell, merge, or reorganize our business, your information may be transferred as part of that transaction, in which case we will take steps to ensure it remains protected.

6. International Transfers

Our Site and services may involve transferring your information to servers or service providers located outside your province, state, or country (for example, if our hosting or email services are based in another country).

Where information is transferred outside of Canada, we take reasonable steps to ensure comparable protections are in place in line with applicable laws.

7. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including:

• To respond to your inquiries
  
• To deliver services and maintain client records
  
• To comply with legal, accounting, and tax requirements

When information is no longer needed, we will delete it or anonymize it, where reasonably possible.

8. How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
  
• Request correction of inaccurate or incomplete information
  
• Request deletion of your personal information, subject to legal and contractual limits
  
• Object to or restrict certain types of processing
  
• Withdraw consent where processing is based on your consent (e.g., marketing emails)
  
• Request a copy of your information in a portable format (where applicable under law)

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

You can also unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in those emails or by contacting us.

10. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our services and Site are not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take steps to delete it where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes may be highlighted on the Site.

Your continued use of the Site after any changes means you accept the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact:

Dreambase Designs

Attn: Privacy

Email: info@dreambase.ca

Website: https://www.dreambase.ca